Critical Insight Recognized in Gartner’s 2019 Market Guide for Managed Detection and Response Services

July 22, 2019 (Seattle, WA) — Critical Insight, a leader in Managed Detection and Response (MDR), has been recognized as a Representative Vendor by Gartner for the second year in a row in the Gartner July 2019 Market Guide for Managed Detection and Response Services. Critical Insight was recognized in the June 2018 Market Guide for Managed Detection and Response Services under the company’s former name, Critical Informatics.

Garrett Silver, Critical Insight CEO said, “We believe Critical Insight has become a top innovator in the MDR services marketplace with our Critical Insight Managed Detection and Response solution. We know more organizations are looking for threat detection and incident response and are turning to cybersecurity companies like Critical Insight.”

According to the Gartner report, “The MDR market continues to grow, and Gartner clients are gaining increasing awareness of the market. Gartner observed a 35% growth in inquiry on the topic over the last 12 months and estimates the market grew 20% year over year to approximately $600 million in 2018.”

Critical Insight is helping a rapidly-growing customer base address the cybersecurity workforce shortage in an environment with evolving threat tactics, increasing regulatory requirements, and increased attack surfaces.

“When you know something is happening, you can shut it down. When you know something happened 3 months ago, it's too late,” said Critical Insight customer Gary Olschwang, IT Director for Ryan, Swanson & Cleveland, PLLC. “Critical Insight keeps us from ever having to send a letter to all of our clients apologizing for our lack of vigilance. Having a team of trained professionals acting as a last line of defense will let our managing partner sleep well at night,” noted Olschwang.

Critical Insight’s managed detection and response solution catches intrusions in minutes instead of months by combining purpose-built technology with experts in advanced threat detection. Critical Insight calls its MDR solution “authentic” because not every company that says it provides MDR lives up to the promise.

The 2019 Gartner Market Guide for MDR Services explains: “The marketing around MDR is increasingly confusing for buyers. The MDR label is being co-opted by service providers that demonstrate few, if any, of the characteristics defining the MDR market and are more aligned to the MSS market.”

“When an MSSP claims to provide managed detection and response services, buyers need to be cautious. Security technologies cannot manage cybersecurity risks alone. Qualified security professionals are still required to monitor, detect, and respond quickly to threat activity, and we believe Critical Insight is the only company to have cracked the code on solving the people problem at scale through our founding affiliation with the PISCES project,” said Mike Hamilton, founder and CISO of Critical Insight. “We built Critical Insight to be a better security answer for organizations defending critical services, whether it be on behalf of patients in a hospital, students in schools, or residents in a city.”

The Gartner Market Guide for MDR Services names Critical Insight as a Representative MDR Provider. Additionally, says Hamilton, “We created Critical Insight to be different so we can serve customers throughout their security journey. Our Critical Insight MDR solution has been purpose-built for critical service industries with strict regulatory requirements. We also have a veteran team of consultants with expertise in HIPAA risk assessments, incident response, penetration testing, and security assessments, so Critical Insight can provide customers with both MDR and professional services. Customers sometimes need it all to manage the complexities of conducting business online today.”

According to a healthcare IT Director review of Critical Insight on the Gartner Peer Insights webpage, “Critical Insight's MDR solution touched more risk-reducing factors than any other solution available for the dollar spent and also helped reduce the potential impact and cost of future incidents more than any other single investment.”

“We’re proud to have customers that depend on Critical Insight. We support them by reducing risk across their entire security journey,” said Garrett Silver, CEO of Critical Insight. “We know our customers are better defended than ever because of the innovations and partnerships we’ve developed this past year,” continued Silver. “Based on our reading of the Gartner Market Guide for MDR Services, we believe Critical Insight is already ahead of the curve, having expanded our MDR platform to fully monitor security perimeters on-premises, in the cloud, and in hybrid environments.”

The Critical Insight MDR suite of solutions now includes threat detection and response for O365, Azure, and AWS cloud platforms. The company also recently launched their Critical Insight Rapid Quarantine solution to support MDR customers who want active threats contained by Critical Insight’s incident response team.

Critical Insight’s MDR solution provides expert information security professionals with advanced threat intelligence and state-of-the-art security operations to detect and respond to threats in client networks 24x7x365. Critical Insight also offers a full suite of professional consulting services to help customers mature their cybersecurity programs. With another security operations center and enhanced data center established in early 2019, Critical Insight is primed to further its mission to defend critical services with best-in-class capabilities for customers across the United States.

For more information about Critical Insight’s Managed Detection and Response solution, visit Critical Insight MDR.

Gartner, Market Guide for Managed Detection and Response Services, Toby Bussa et al., 15 July 2019

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About Critical Insight

Critical Insight provides Managed Detection Response services, combining purpose-built technology with expert security analysts to perform full-cycle threat detection, investigation, response, and recovery. Critical Insight is focused on defending critical systems in healthcare organizations and in the public sector. Critical Insight helps customers gain critical insight into their security posture through their MDR solutions and Information Security consulting services.