Critical Insight Recognized in 2021 Gartner® Market Guide for Managed Detection and Response Services

The Company was recognized as a Representative Vendor in the 2021 report for the 4th year in a row

Seattle, WA ‒ November 10, 2020 ‒ Critical Insight, a Managed Detection and Response (MDR) service provider specializing in protecting the networks of life-saving organizations and critical infrastructure, announced that it has been recognized in the 2021 Gartner "Market Guide for Managed Detection and Response Services" report. Critical Insight was named in the Managed Detection and Response category.”1

“Our customers have critical missions. Critical Insight defends our customers by providing security experts in combination with advanced technology. Our focus on putting people first is extending Critical Insight’s lead in the industry,” said Garrett Silver, CEO of Critical Insight. “We believe being named by Gartner as a Representative Vendor reinforces our solution's value to protect and defend customers against cyberattacks and validates redefining the MDR space.”

Critical Insight has been recognized as a Representative Vendor by Gartner for the fourth year in a row in the 2021 Gartner Market Guide for Managed Detection and Response Services. The company was previously recognized under the company’s former name, CI Security.

“MDR service providers offer a turnkey experience, using a predefined technology stack (covering areas such as endpoint, network and cloud services) to collect relevant logs, data and contextual information,” the 2021 Gartner Market Guide for Managed Detection and Response Services explains. “This telemetry is analyzed within the provider’s platform using a range of techniques. This process allows for investigation by experts skilled in threat hunting and incident management, who deliver actionable outcomes.”

Critical Insight is redefining the detection and response category by proving MDR is more than just eyes-on-glass. It’s everything to do with an incident. Pre-Incident planning (tabletop exercises, playbooks, clear IR plans), the identification of an incident, and then the resolution of that incident through response and recovery. Critical Insight includes options for organizations to choose from a set of affordable services aimed at preventing, defending, and recovering from an attack.

Critical Insight now offers automated response and manual incident response (IR) with a specialist 24x7, significantly reducing the impact of a breach and allowing customers to sleep better at night. Based on research, Critical Insight will be the first organization to offer this approach to clients within the defined MDR/EDR space. Critical Insight is redefining MDR, providing organizations with multi-faceted solutions to prepare (security risk assessments, awareness training, continuous vulnerability identification), identify (MDR, EDR, Office 365 monitoring), and resolve (IR playbook, regular tabletop exercises, IR retainer, Rapid Quarantine) incidents.

For more information about Critical Insight’s 24x7 Managed Detection and Response solution, please visit:

[1] Gartner, “Market Guide for Managed Detection and Response Service],” Pete Shoard, Craig Lawson, Mitchell Schneider, John Collins, Mark Wah, Andrew Davies, October 25, 2021.

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About Critical Insight

Critical Insight delivers cyber security that’s critical to your mission. We defend your organization with a personalized blend of MDR, managed, and professional services, to assess, test, and monitor 24x7. IT teams get their day jobs back with a full staff of expertise for less than the cost of one employee. We make cyber security a path to progress, from ensuring compliance to driving customer preference. We’re committed to defending those who serve us all, so no organization has to go without an effective cyber defense. Critical Insight. We Defend. You Thrive.


Jake Milstein

Critical Insight