With an outdated intrusion detection system, Optimum Energy relied on their IT team to review security alerts manually.
In 2016, Optimum realized the need to evolve their cybersecurity processes. With an older intrusion detection system, they were relying on their IT team to review security alerts manually. The team was spending too much time chasing false positive alerts which distracted from other tasks. Optimum Energy also needed to become SSAE 16 compliant.
“Gradually over time, we paid attention less to the alerts because there were so many false positives,” says Daniel Kratz, Optimum’s Information Systems Manager. “You just lost confidence, when you're chasing a rabbit down a hole, and there wasn’t anything there. We wanted to get ahead of the problem and find a solution.”
Critical Insight solved the problem
We realized the high value of having an IDS and a team monitoring our network, but also the high risk if we didn’t put one in.
Information Systems Manager